San Diego Community College District
Student Services Technician - Military Base
Applications are currently being accepted for Student Services Technician-Military Base (SST) at San Diego Miramar College. San Diego Miramar College provides selected courses and on-base programs at Marine Corps Station Miramar (MCAS). Most of the assigned hours of work will be performed at MCAS.
Under the direction of the Student Services Supervisor (or other assigned supervisor or manager), the SST serves as a primary and independent point of contact, spokesperson and advocate for the Miramar education programs and courses offered at MCAS. The SST provides student success and support services to prospective, current, veteran and military students.
1. Serve as liaison between students, the college and the MCAS; assist students, with guidance from counselors, with the selection of courses and programs; serve as point-of-contact, spokesperson and advocate to resolve and coordinate enrollment, residency, counseling, and tuition assistance issues.
2. Perform complex and specialized technical, administrative, and clerical duties; provide admissions, academic financial aid and career related information and assistance to students.
3. Assist students, in consultation with a college counselor, with the application and compilation of multiple college credits earned from both military nontraditional and traditional course work toward degree completion with the District; provide advice and interpretation of college catalog requirements for students at MCAS.
4. Follow up on the enrollment process with students; facilitate the collection of required admissions documents, transcripts, military tuition assistance financial aid packages, assessment examinations, state residency validation forms, and active duty non-resident fee waiver certification forms.
5. Provide assistance in the coordination of logistical support for on-base classrooms, offices, and events; provide on-base instructors with information and class briefings; and provide support to the dean with the scheduling of classes.
6. Assist with the distribution of surveys and compilation of enrollment data.
7. Assist with the promotion of San Diego Miramar College courses and programs offered at MCAS; assist in the preparation and distribution of publicity, including the college catalog, class schedules and announcements to MCAS personnel, on-base military student resource centers and on-base libraries; provide administrative support and determine the needs of the program.
8. Provide outreach services and on-site customer service to students.
9. Represent the college at on-base briefings, meetings, workshops, events, and education/career fairs for active duty service members on military installations in the service area.
10. Administer assessment and course placement tests to students at MCAS.
11. Establish and maintain effective working relationships with other campus units, assigned faculty and MCAS education services personnel.
12. Provide a wide range of information to students, faculty, staff, agencies, and the public regarding Miramar College's MCAS offerings and its impact on District mission and goals; explain program and District policies, procedures, rules and regulations.
13. Prepare, manage and analyze information, reports, data and databases.
14. Use modern office tools to deliver services, including hardware and software.
15. Other duties as assigned
1. Demonstrated experience in and knowledge of student success & support and student equity program services.
2. Demonstrated ability to provide administrative support services in a military environment.
3. Demonstrated knowledge of and ability to interpret applicable college, District, federal, state and local policies, guidelines and regulations.
4. Demonstrated ability to provide assist with the evaluation of military earned education credit through non-traditional training courses and service schools.
5. Demonstrated ability to understand and interpret military and veteran educational benefits.
6. Demonstrated ability to research and solve problems.
7. Demonstrated knowledge of and experience using technology, including a student information system, to deliver student success and support or similar services.
8. Demonstrated knowledge of the college and District mission and objectives.
9. Demonstrated knowledge of student support services that support veterans and military students.
10. Demonstrated ability to communicate orally and in writing.
11. Demonstrated ability to create and maintain statistical reports and records.
12. Demonstrated ability to work independently with minimum supervision.
13. Demonstrated evidence of cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.
Range 23 ($3,584.18 $5,721.16) per month based on the current AFT Classified Unit Office Technical Salary Schedule
Initial salary placement is commensurate with related experience and promotional rules. The District offers a comprehensive fringe benefit package including employer paid: medical, dental, and vision plans; sick and vacation leave; and opportunities for professional development. Initial Salary Placement, Promoted or transferred employees will be placed as specified in the AFT-Guild, Local 1931 Classified Staff Collective Bargaining Agreement. This position is FLSA Non-Exempt and may accrue overtime. A temporary probationary period will be applied to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements and handbooks, and more information about terms and conditions of employment to include salary and benefits.
To apply, visit: https://www.sdccdjobs.com
All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.