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Job Description                  

                                                           
Job Title:                       Computer Specialist

FLSA Status:                Non-Exempt

Grade:                          29

Department:                  Administration

Reports to:                    Director of Information Technology

Job Summary

The Computer Specialist performs basic and routine installation, operation and maintenance of computer systems for extensive computer labs and sub-enterprise network operations; troubleshoots network, communications and video systems; researches and evaluates software, hardware and peripheral purchase options; installs and maintains sub-enterprise physical data plant; acts as liaison between Information Technologies and the Institution by providing basic and routine level technical support while working under minimal supervision.

Essential Duties and Responsibilities                                        

• Serve as a technical resource to the institution; provide basic and routine technical assistance and advice to faculty, staff, and students with computer, data or telecommunications related hardware, software, and peripheral questions by phone or in person.


• Basic and routine computer hardware repairs and installs.


• Respond to system failures to bring system back to functioning levels of operation.


• Troubleshoot basic and routine computer, network, telecommunications, connectivity, application based or server related problems.


• Confer with and advise faculty, staff, students, and other personnel concerning computer information requests, services, and needs; maintain production support for systems by working with customers on upgrades, enhancements or new products.


• Provide computer training; write or maintain user documentation/material for basic and routine software applications and connectivity issues.


• Ensure integrity, access, protection of networks, data, and system hardware and associated software including backups and updates, document appropriate network and division information.


• Contributes to the overall success of information technology services by performing all other essential duties as assigned.


• Other duties as assigned.

Knowledge, Skills, and Abilities Required by the Position

• Troubleshoot and resolve basic and routine computer operations, common software problems and network connectivity problems.


• Install, maintain, and configure basic and routine software, hardware, and peripherals.


• Read and comprehend technical information relating to proprietary software, hardware, peripherals, and computer or telecommunications hardware.


• Communicate basic and routine technical information clearly and concisely both written and orally.


• Establish effective working relationships with users, operators, programmers, vendors, and supervisors.


• Effectively counsel a wide customer base on computer information requests, services and needs, upgrades and enhancements, and new products.


• Keep accurate and detailed records and perform associated data analysis.


• Meet demanding timelines.


• Research industry trends and technology developments and provide recommendations.


• Travel from location to location.


• Move 75 pounds from floor to desktop and desktop to floor.


• Current computer and telecommunication technologies.


• Current operating system technologies.


• Current Office application and end user functions.


• Operation of popular software packages, utility programs, and service aids.


• Effective troubleshooting techniques.


• Computer & video, systems.


• Capabilities and limitations of current software, hardware, and telecommunication systems.


• Computer security systems, password, and file protection protocol.


• Basic and routine LAN systems.


• Basic and routine network protocols and topologies.


• Current physical data plant installation standards and techniques


• Ability to solve system-related problems by using diagnostic techniques and protocols.


• Effective verbal and written communication skills


• Ability to maintain confidentiality regarding information processed, stored, or accessed by the systems.


• Ability to work as a team member.


• Ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Working Conditions/Physical Requirements

• Prolonged periods of sitting or standing at a desk


• May be required to lift objects in excess of 25 lbs.

Minimum Qualifications

• Associate degree or one year of experience in desktop or helpdesk support.


• One year supporting computer systems in a large-scale network environment; preferred.


• One year of computer operating system install, maintenance and upgrade; preferred.


• One year of network cable plant installation; preferred


• One year of computer hardware installation, repair, and maintenance; preferred

HOW TO APPLY: Visit www.GilletteCollege.org or email DSanders@gillettecollege.org

Must submit a cover letter, resume, and Gillette College Application.