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Job Description                  

                                                           
Job Title:                       Computer Specialist

FLSA Status:                Non-Exempt

Grade:                          29

Department:                  Administration

Reports to:                    Director of Information Technology

Job Summary

The Computer Specialist performs basic and routine installation, operation and maintenance of computer systems for extensive computer labs and sub-enterprise network operations; troubleshoots network, communications and video systems; researches and evaluates software, hardware and peripheral purchase options; installs and maintains sub-enterprise physical data plant; acts as liaison between Information Technologies and the Institution by providing basic and routine level technical support while working under minimal supervision.

Essential Duties and Responsibilities                                        

• Serve as a technical resource to the institution; provide basic and routine technical assistance and advice to faculty, staff, and students with computer, data or telecommunications related hardware, software, and peripheral questions by phone or in person.
• Basic and routine computer hardware repairs and installs.
• Respond to system failures to bring system back to functioning levels of operation.
• Troubleshoot basic and routine computer, network, telecommunications, connectivity, application based or server related problems.
• Confer with and advise faculty, staff, students, and other personnel concerning computer information requests, services, and needs; maintain production support for systems by working with customers on upgrades, enhancements or new products.
• Provide computer training; write or maintain user documentation/material for basic and routine software applications and connectivity issues.
• Ensure integrity, access, protection of networks, data, and system hardware and associated software including backups and updates, document appropriate network and division information.
• Contributes to the overall success of information technology services by performing all other essential duties as assigned.
• Other duties as assigned.

Knowledge, Skills, and Abilities Required by the Position

• Troubleshoot and resolve basic and routine computer operations, common software problems and network connectivity problems.
• Install, maintain, and configure basic and routine software, hardware, and peripherals.
• Read and comprehend technical information relating to proprietary software, hardware, peripherals, and computer or telecommunications hardware.
• Communicate basic and routine technical information clearly and concisely both written and orally.
• Establish effective working relationships with users, operators, programmers, vendors, and supervisors.
• Effectively counsel a wide customer base on computer information requests, services and needs, upgrades and enhancements, and new products.
• Keep accurate and detailed records and perform associated data analysis.
• Meet demanding timelines.
• Research industry trends and technology developments and provide recommendations.
• Travel from location to location.
• Move 75 pounds from floor to desktop and desktop to floor.
• Current computer and telecommunication technologies.
• Current operating system technologies.
• Current Office application and end user functions.
• Operation of popular software packages, utility programs, and service aids.
• Effective troubleshooting techniques.
• Computer & video, systems.
• Capabilities and limitations of current software, hardware, and telecommunication systems.
• Computer security systems, password, and file protection protocol.
• Basic and routine LAN systems.
• Basic and routine network protocols and topologies.
• Current physical data plant installation standards and techniques
• Ability to solve system-related problems by using diagnostic techniques and protocols.
• Effective verbal and written communication skills
• Ability to maintain confidentiality regarding information processed, stored, or accessed by the systems.
• Ability to work as a team member.
• Ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Working Conditions/Physical Requirements

• Prolonged periods of sitting or standing at a desk
• May be required to lift objects in excess of 25 lbs.

Minimum Qualifications

• Associate degree or one year of experience in desktop or helpdesk support.
• One year supporting computer systems in a large-scale network environment; preferred.
• One year of computer operating system install, maintenance and upgrade; preferred.
• One year of network cable plant installation; preferred
• One year of computer hardware installation, repair, and maintenance; preferred

HOW TO APPLY: Visit www.GilletteCollege.org or email DSanders@gillettecollege.org

Must submit a cover letter, resume, and Gillette College Application.