As assigned.Note: Any campus, per the needs of the college. Outreach services are subject to districtwide travel.
8am-5pm (hours may vary); evenings, weekends and extended work days may be required.
Coordinator 3/120 ($40,494.00 – $57,849.00)
Executive Dean, District Clinical Services or Designee
Criminal Background Check
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC’s College Police department.
Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:
Reflects the diversity of our community.
Values intellectual curiosity and innovative teaching.
Is attracted by the college mission to promote equitable access to educational opportunities.
Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
Welcomes difference and models respectful interaction with others.
Engages with the community both within and outside of ACC.
The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
For more information, see http://www.austincc.edu/about-acc/mission-statement.
Commitment to Equity and Inclusion
ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.
General Statement of Job
Under the direction of the Executive Dean of Counseling, the District Clinical Counseling Coordinator facilitates the coordination of care and support for students experiencing significant mental health challenges to enhance the conditions and likelihood of students’ personal and academic success.
Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.
Facilitates the delivery of mental health services to a diverse student population by triaging incoming referrals, managing incoming phone line, providing internal/external community referrals, and scheduling appropriate intake appointments for the clinical team members.
Assists in the coordination of direct clinical counseling services for the district clinical counseling services team.
Assists in gathering, tracking, compiling and analyzing of data to produce specialized reports, help determine unit needs, adherence of compliance requirements/programing outreach, and effectiveness of clinical services.
Supports the district clinical counseling leadership team in maintaining linkage with community-based partnerships (i.e. external agencies, organizations, and civic and community groups) and providers for appropriate student referrals.
Supports and maintains partnerships with key college stakeholders to help address student mental health care needs.
Helps to promote clinical counseling services to student groups, faculty, and staff by assisting with outreach, training, and educational workshops via in-person or virtual environments to all campus constituency groups regarding policies, procedures, ethics, and best practices in clinical services and support.
Serves as coordinator of mental health resources to address mental health inquiries, and maintains a database of referral resources and community services.
Maintains current, accurate, and timely documentation in accordance with district clinical counseling services policies and procedures.
Establishes and documents protocols for receiving and tracking of incoming referrals and requests for clinical services.
Creates efficient systems and workflows for the district clinical services team.
Position may require working remotely, in a virtual environment, and/or at a campus-based location.
KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of current best practices, theories, and research in college student mental health services.
Demonstrated interest in and experience working with college students including diverse and/or underrepresented college student populations.
Demonstrated expertise in project planning, development, implementation, evaluation, and data analysis.
Familiarity with standard clinical counseling procedures, laws and regulations relevant to programs, projects, and counseling operations of assigned unit including professional standards when working in tele-mental health delivery of services.
Familiarity with behavioral intervention teams (i.e., models, philosophy, best practices, interventions, etc.).
Understanding of the community college philosophy and mission and how clinical counseling services supports student persistence, retention, and engagement.
Knowledge, understanding, and the ability to coordinate clinical counseling services and wellness programs to include prevention, intervention, and referral services pertaining to college mental health concerns.
Knowledge of student and work-related information and materials such as Family Educational Rights and Privacy Act (FERPA), the Health Insurance Portability and Accountability Act (HIPAA), confidential electronic records, and legislative guidelines related to these records.
SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintaining confidentiality of work-related information and materials.
Superior interpersonal communication skills and ability to exercise empathy when working with students seeking clinical counseling services.
Evaluate situations accurately and determine appropriate course of action using data-informed and professional judgment according to established policies and procedures.
Ability to plan, manage, prioritize, and problem-solve for multiple projects and meet deadlines.
Excellent verbal and written communication skills.
Strong presentation skills that effectively convey information to internal college community members and external community leaders, groups and partners in various formats (e.g. virtual, face-to-face, video).
Ability to work collaboratively on a team with colleagues, college departments, and student groups.
Ability to assist with planning, development, implementation and evaluation of outreach programming on mental health and wellness topics.
Strong organizational, detail-oriented, multi-tasking and coordinating skills.
Maintaining an established work schedule.
Use a variety of spreadsheet, word processing, database, and electronic documentation management platforms, such as Maxient, Titanium, Microsoft Office applications, and tele-mental health platforms.
Create data reports to include the use of graphic charts for presentations and data reporting.
Strong virtual presence and ability to present virtually, and the soft skills to interact with persons virtually.
Required Work Experience
Two years related work experience.
Preferred Work Experience
Three or more years related work experience.
Experience working in a higher education setting, with diverse populations,and/or with intervention/prevention programming and outreach networking and an understanding of developmental issues relevant to the college population.
Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position. Please note that the college reserves the right to amend these terms of substitution at any time.
Bachelor’s degree or higher in counseling, psychology, social work, or closely related field.
Special RequirementsLicenses/Certifications; Other
Valid Texas Driver’s License and reliable transportation needed for local Austin area travel.
Other Preferred Qualifications
Bilingual in English and Spanish.
Knowledge of the Ellucian Colleague data management system.
Knowledge of technology platforms such as Maxient and or Titanium.
Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
Occasional lifting of objects up to 20 pounds.
Assigned work location may be home-base; however, outreach services is subject to district-wide travel.
Evenings, weekends, and extended work days may apply.
Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
HR Use Only
ACC Benefits Overview
Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.
Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.