Under the direction of the Vice President of Student Services, perform duties of a campus receptionist; provide routine information to the public; update basic campus information; perform general clerical, mail processing and typing work as assigned; perform related duties as assigned.
This is a 40-hour per week, 12 months per year position.
*Please remember to attach your resume, unofficial transcripts, and a letter of interest or your application packet may not be considered.*
Duties and Responsibilities
The following duties are typical of those performed by an employee in this job title; however, an employee may perform other related duties.
Perform duties as a college phone operator using proper telephone etiquette; receive incoming calls; determine routing and direct calls; check general campus voicemail; provide general campus information to the public.
Greet visitors and serve as a receptionist for students, faculty, staff and general public; answer inquiries and provide routine information.
Receive campus information and relay that information to the campus community and public.
Monitor inquiries through the website contact form and forward web inquiries to appropriate department as needed. Respond to general campus information as appropriate.
Monitor and update chatbot content with up-to-date campus information provided by respective departments for better user experience.
Data entry as related to general campus information and community connections;
Distribute incoming mail and prepare outgoing mail; assist in the preparation of mass mailings.
Maintain records, general lists and other material; file documentation;
Maintain the District events calendar on the website.
Assist in the development of the staff directory; maintain and distribute the staff directory; and maintain current listing of extensions and locations of offices, staff and organizations.
Assist in new student orientation.
Perform a variety of other activities including typing material, distributing supplies and forms, and maintaining and updating information on bulletin boards.
Assist in enrollment and outreach projects.
Contact students at various stages of matriculation to assist and connect them to next steps. Assist with CCCApply, accessing orientation, and portal login.
Assist with communication and clerical support for community education courses.
Assist with communication and information regarding basic needs resources.
Schedule rooms for college activities, events and meetings.
Perform related duties as assigned.
Qualifications
Education and Experience: Any combination equivalent to graduation from high school and one year of clerical work.
Knowledge of: Operation of a telephone operating system; telephone techniques and etiquette; English language usage, bilingual Spanish speaker preferred; record-keeping and filing techniques; modern office practices, procedures and equipment, including a computer, fax machine and copier; interpersonal skills using tact, patience and courtesy.
Ability to: Operate or learn to operate a telephone operating system; perform general clerical work involving some independent judgment; maintain records; operate a variety of office machines; communicate effectively both orally and in writing; understand and follow oral and written instructions; establish and maintain cooperative and effective working relationships with others; read, interpret, apply and explain rules, regulations, policies and procedures;
PHYSICAL CHARACTERISTICS:
Ability to sit for long periods of time.
Ability to communicate effectively by telephone or in person.
Ability to operate phone system and other office equipment.
PERSONAL CHARACTERISTICS:
Ability to remain calm under stress; reassure callers; and be flexible to changing schedules and demands.
Ability to meet the public, students and staff in a friendly and cooperative manner; be a team player and sensitive to the needs of others in a diverse educational environment.
WORKING CONDITIONS: Environment: Office environment on a college campus. Frequent interruptions. Occasional standing or walking; periodic handling of lightweight material. May have contact with dissatisfied individuals. SUPERVISION: Supervision is received from the Vice President of Student Services. No supervision is exercised. May take or give work direction or assistance on projects as assigned.
Tentative Timeline:
First consideration will be given to candidates who apply by May 14, 2024. Applications will be accepted until the job posting is removed.
Applications will be reviewed in the order in which they are received. Based on the number of applications received, this posting may close without notice.
*All dates are subject to change based on availability
EQUAL OPPORTUNITY STATEMENT: Copper Mountain College is committed to Equal Employment Opportunity for all persons and to provide educational and employment opportunities free from discrimination on the basis of ethnic group identification, gender identification, national origin, religion, age, veteran status, sex, race, color, ancestry, sexual orientation, or physical or mental disabilities, and other physical or verbal conduct. Inquiries regarding compliance and/or grievance procedures may be directed to the School District's Title IX Officer and/or Section 504/ADA Coordinator.
