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Job ID: 182209

Success Coach
Austin Community College District

Date Posted Mar. 23, 2022
Title Success Coach
University Austin Community College District
Austin, TX, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Administration - Student Affairs

Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:

  • Reflects the diversity of our community
  • Values intellectual curiosity and innovative teaching
  • Is attracted by the college mission to promote equitable access to educational opportunities
  • Cares about student success and collaborates on strategies to facilitate success for under-represented populations
  • Welcomes difference and models respectful interaction with others
  • Engages with the community both within and outside of ACC

*Commitment to Equity and Inclusion*_

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and under represented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC’s faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

Job Posting Title:
Success Coach

Job Description Summary:
To provide advising and coaching to underrepresented and marginalized students by connecting them to career development and academic planning, academic support, and financial resources. Committed to helping students navigate through the challenges of higher education by guiding, mentoring and advocating for student success and completion.

Job Description:

Description of Duties and Tasks

1) Provides comprehensive case management for students with identified risk factors; assists students or groups in developing effective problem-solving skills, decision-making, and personal responsibility to overcome barriers impeding academic success.
2) Initiates proactive interventions/strategies and may collaborate with faculty and campus staff to address academic concerns and life challenges for students to successfully complete their educational goals.
3) In collaboration with the Student Success and Data Analytics team, monitors student retention data and assists in the development and implementation of success programs by incorporating data analysis and current research into campus-based retention and case management efforts.
4) Provides comprehensive services with specialized strategies for a caseload of academically high needs students.
5) Provides academic guidance and advising in partnership with Area of Study, including course selection, degree planning, review of transfer information, and determination of ultimate employment objectives.
6) Provides students with timely and accurate educational information on degrees, certificates, courses, college policies and procedures, career service providers, and campus and community resources.
7) Serves as an advocate and resource for students navigating college processes such as student code of conduct, grade appeals, and complaint process.
8) Provides proactive case management services through on-going contact and follow up with assigned students; and coordinates referrals to available college and community services as needed to assist them in achieving academic success.
9) Assist with college persistence programming, college-related community outreach, external networking, and recruiting of students.
10) Participate in institutional committees and trainings that are related to student success and retention goals and enhance opportunities for ACC students.
11) Assist students with the transition to baccalaureate institutions or employment. Supports the mission, vision, and values of the College.
12) Remains current with college and statewide initiatives, relevant technology, and coaching/advising pedagogy.
13) Performs other tasks as assigned that support and advance the College and student success.

Additional Job Specific Duties

  • Some evening and weekend work required.


  • College admissions requirements, programs, and courses.
  • Interpreting standardized testing and assessment as related to educational services
  • Knowledge and ability to demonstrate crisis management
  • Multicultural education programs and systems.
  • Best practices and strategies to support student success.


  • Maintaining an established schedule which may include evenings and weekends.
  • Effectively using interpersonal and communications skills, including tact and diplomacy.
  • Effectively using organizational and planning skill, including attention to detail and follow-through.
  • Excellent verbal, listening, writing, problem-solving and interpersonal communication skills.
  • Advising students on program guidelines and requirements.
  • Assessing student needs and providing appropriate resources and/or referrals.
  • Maintaining confidentiality of work-related information and materials.
  • Establishing and maintaining effective working relationships.

Technology Skills

  • Use a variety of spreadsheet, word processing, database, and presentation software.

Required Work Experience

  • Two years related work experience.

Preferred Work Experience

  • Demonstrated experience providing advising and/or coaching in a higher educational setting.
  • Demonstrated experience working in a diverse environment, inclusive of people with varying social, economic, cultural, ideological, gender/sexuality, and ethnic backgrounds and identities.

Required Education

  • Master’s degree in education, student affairs, counseling, social work, or closely related field.

Physical Requirements

  • Work is performed in a standard office or similar environment.
  • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
  • Occasional lifting of objects up to 10 pounds.


  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Number of Openings:

Job Posting Close Date:
April 8, 2022

*ACC Benefits Overview*_
Full-time faculty and staffing table employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans and AD&D.

ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

*EEO Statement*_
The Austin Community College District is an Equal Opportunity Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, political affiliation or other protected categories.

*Clery Act*_
As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

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Contact Information

Please see the job description for contact details
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