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Job ID: 163736

Student Technical Support Assistant (Substitute)
South Orange County Community College District


Date Posted Jul. 22, 2021
Title Student Technical Support Assistant (Substitute)
University South Orange County Community College District
South Orange County, CA, United States
Department Learning Assistance Program (SC-059-085)
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Professional Staff
  • Administration - Other
 
 

The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds.

Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District’s mission and goals for EEO, Diversity, Equity, and Inclusion.

This position is a short-term, temporary, Non-Bargaining Unit assignment, not to exceed 160 day/960 hours during each fiscal year. The assignment is on an as needed basis, and may be shortened or extended. You will be contacted should the hiring department/division be interested in scheduling an interview with you to discuss your qualifications and skills. Please do not call the Human Resources Office regarding the status of your application. The most current status of all applications will be available for you to view on our website.

Under general supervision from the appropriate level Manager or Administrator, provides first-contact technical support to all students campus-wide; analyzes and resolves requests for technical assistance involving student accounts, computers, mobile devices, software, printers, and network connectivity problems; assists with the operation of student help desk services; creates and engages in technical support trainings; routes help desk service tickets to appropriate technology services’ staff at the college and district; makes on-campus referrals.


 
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