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Academic Services Technician

HR EMPLOYMENT/CAREERS
Initial Review Date: 08/26/2024*

*Any complete applications received after the review date will only be forwarded to the hiring committee at their request.

Salary Grade: C1-50

Starting Salary: $6,163.93 (per month)

Full Salary Range: $6,163.93 - $8,269.05 (per month)

The Foothill-De Anza Community College District is currently accepting applications for the classified position above.

The Foothill - De Anza Community College District does not have a remote work policy. All employees are expected to be available to work in person and on-site per the requirement of the department.

Foothill - De Anza Community College District Mission Statement:

The mission of the Foothill-De Anza Community College District is student success and educational excellence. The district and its colleges provide access to affordable, quality educational programs and services that develop a broadly educated and socially responsible community that supports an equitable and just future for California and the global community. Every member of our district contributes to a dynamic instructional and learning environment that fosters student engagement, equal opportunity, and innovation in meeting the various educational and career goals of our diverse students. Foothill-De Anza is driven by an equity agenda and core values of integrity, inclusion, care for our students' well-being, and sustainability.

De Anza College Mission Statement:

De Anza College provides an academically rich, multicultural learning environment that challenges students of every background to develop their intellect, character and abilities; to realize their goals; and to be socially responsible leaders in their communities, the nation and the world.

De Anza College fulfills its mission by engaging students in creative work that demonstrates the knowledge, skills and attitudes contained within the college's Institutional Core Competencies:

• Communication and expression
• Information literacy
• Physical/mental wellness and personal responsibility
• Civic capacity for global, cultural, social and environmental awareness
• Critical thinking

DEFINITION

Under general supervision, performs a variety of specialized and technical duties involved in the development, maintenance, and support of curriculum and scheduling data management systems, reporting, and records maintenance; provides technical support and assistance to system users; and performs related duties as assigned.

JOB SUMMARY:

The Academic Services Technician is an integrated and functional member of the Curriculum Office team and is fully incorporated in all normal responsibilities and duties of the office. This technician also serves as the curriculum liaison and first point of contact for the Career Technical Education Division.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory and managerial staff. Exercises no supervision of staff.

CLASS CHARACTERISTICS

This is a journey-level class responsible for ensuring the functionality of data management systems used to support academic services functions. Positions perform the full range of duties assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL FUNCTIONS (Illustrative Only)

1. Performs specialized and technical duties involved in the development, maintenance, and support of curriculum and scheduling data management systems, reports, and records; collects, reports, and distributes curriculum, catalog, and scheduling information.
2. Processes master schedule forms and verifies data accuracy; processes and resolves room reservations requests, room emergencies, and space conflicts; creates and posts room change signs and distributes open classroom lists.
3. Analyzes and monitors systems to ensure data accuracy and system functionality; troubleshoots, researches, and resolves functional and technical problems; serves as system administrator by configuring systems and interfaces, developing relational databases, setting up and monitoring user security access, and coordinating system upgrades, customization, and expansions; provides technical assistance and training to system users; creates systems and training documentation.
4. Inputs, imports, and updates certificate and degree program information in database systems, including course additions, modifications, and deletions.
5. Proofreads, edits, and revises schedule of classes and course catalog to ensure accuracy of information; posts information to college and District sites.
6. Creates Curriculum Committee meeting agendas and materials and prepares minutes; maintains master course outline and updates course outlines of record after committee approval.
7. Coordinates with instructional divisions and departments to ensure data accuracy for certificate and degree programs annually; assists with communicating any changes to certificate and degree programs from the State Chancellor's Office to instructional divisions and departments; analyzes and inputs annual data and information changes, ensuring accuracy and compliance with state and college regulations.
8. Submits, monitors, and tracks changes for existing and newly created certificate and degree programs for data input into the State Chancellor's Office's official curriculum inventory program for review and approval; answers and responds to all inquiries from the State.
9. Designs, develops, and maintains assigned websites.
10. Verifies and ensures accuracy of data, information, and requirements for curriculum and scheduling data management systems; runs queries and generates computerized reports and documents as required.
11. Stays abreast of new trends and innovations in the field of curriculum and scheduling; monitors changes in laws, regulations, and technology that may affect college or District operations; implements policy and procedural changes as required.
12. Responds to inquiries and requests for information; interprets and applies regulations, policies, procedures, systems, rules, and precedents in response to inquiries and requests.
13. Performs related duties as assigned.

QUALIFICATIONS

Knowledge of:

1. Applicable federal, state, and local laws, rules, regulations, ordinances, and District policies and procedures relevant to assigned area of responsibility including Title V (Education), California Code of Regulations.
2. Principles, practices, and technologies used in the development and maintenance of data management systems, websites, and multimedia related to curriculum and schedule development, monitoring, and reporting.
3. Principles and practices of data collection and analysis and report preparation.
4. Record keeping principles and procedures.
5. English usage, grammar, spelling, vocabulary, and punctuation.
6. Modern office practices, methods, and computer equipment and software relevant to work performed.
7. Techniques for providing a high level of customer service by effectively dealing with the public, students, and District staff, including individuals of diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation.

Ability to:

1. Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
2. Interpret, apply, explain, and ensure compliance with applicable federal, state, and local laws, rules, regulations, ordinances, and District policies and procedures relevant to assigned area of responsibility.
3. Administer and maintain complex relational databases.
4. Develop reports using data management systems.
5. Provide technical assistance and training to systems users.
6. Develop training materials and conduct trainings.
7. Conduct research assignments; analyze, interpret, summarize, and present technical information and data in an effective manner.
8. Organize work, set priorities, meet critical deadlines, and follow-up on assignments.
9. Effectively use computer systems, software, and modern business equipment to perform a variety of work tasks.
10. Use English effectively to communicate in person, over the telephone, and in writing.
11. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
12. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

MINIMUM QUALIFICATIONS:

1. Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
2. Any combination of training and experience which would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be equivalent to an Associate's degree from an accredited college AND three (3) years of increasingly responsible experience providing support for curriculum and schedule development, database administration, or related experience.

Licenses and Certifications:

None.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 15 pounds with the use of proper equipment. Reasonable accommodations will be made for individuals on a case-by-case basis.

ENVIRONMENTAL ELEMENTS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

APPLICATION PACKET:

1. A District on-line application on http://hr.fhda.edu/careers/. *In the application, you will provide information, which demonstrates your understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff. Additionally, you will be asked to explain how your life experiences, studies or work have influenced your commitment to diversity, equity and inclusion.
2. A cover letter addressing your qualifications for the position.
3. A current resume of all work experience, formal education and training.

CONDITIONS OF EMPLOYMENT:

Position: Full-Time, Categorical Funded, 12-months per year

Starting date: As soon as possible upon completion of the search process

If any required application materials are omitted, the committee will not review your application. Items not required (including reference letters) will not be accepted. For full-consideration, all application packets must be received by 11:59 pm on the closing date.

Please allow yourself ample time to complete your application and resolve any technical difficulties that may arise with your submission. We do not guarantee a response to application questions within 48 hours of the closing date.

Excellent benefits package which includes medical coverage for employee and eligible dependents, dental, vision care, employee assistance program, long term disability, retirement benefits and basic life insurance. For information on our benefits package that includes medical for employees and dependents, visit our web site: http://hr.fhda.edu/benefits/index.html.

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Employment Services no later than the closing date of the announcement. The successful applicant will be required to provide proof of authorization to work in the U.S. All interviewing costs incurred by applicant are the responsibility of the applicant.

For more information about our application process contact:

Employment Services

Foothill-De Anza Community College District

12345 El Monte Road

Los Altos Hills, California 94022

Email: employment@fhda.edu

http://hr.fhda.edu/.


To apply, visit https://fhda.csod.com/ux/ats/careersite/4/home/requisition/1589?c=fhda