College of the Canyons
Director, Technology User Support
A Classified Administrator (Management) Position
Review Date: July 19, 2021
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The Santa Clarita Community College District/College of the Canyons is seeking a full-time Director, Technology User Support Services.
Who We Are
The Santa Clarita Community District is committed to achieving educational equity for all students. As presented in our District Strategic Plan, which focuses on Access, Engagement, and Success, "Equity, inclusion, and diversity are not goals in themselves, but ideologies embedded in all actions and planning across all departments and functions of our college and its two campuses.
College of the Canyons is part of the Santa Clarita Community College District and is designated as a Hispanic Serving Institution (HSI), enrolling approximately 32,000 students each academic year. College of the Canyons has a diverse student population that reflects our focus on enhancing the educational attainment and economic well-being of the community we proudly serve.
We seek employees that value mentorship and working in a collegial, collaborative environment, who are conscientious risk takers and transformational leaders guided by a commitment to helping all students achieve their educational goals.
"BIG PICTURE" RESPONSIBILITY:
Under the direction of the Assistant Superintendent/Vice President, Technology and University Center Operations, the Director performs a variety of responsible and complex duties related to end-user support of information technology-based systems primarily in the areas of hardware, application software, audio visual, and multimedia. Plans, directs, and supervises the operations of the John Drislane Technology Center, Help Desk, Audio Visual and Technical Support staff; evaluates assigned personnel and develops the department budget. The Director runs the day-to-day operations and performs tasks and projects that are assigned to the department. Performs other related duties as assigned.
Three (3) years of full-time equivalent experience in a technical support role with at least two (2) years in a supervisory, or lead capacity. Experience in project management, computer hardware/software installation and maintenance, troubleshooting end-user technical problems, and supervising or directing the activities of other technical support staff.
Education equivalent to a Bachelor’s Degree (120 semester units) from an accredited institution is required. Education equivalent to an Associate’s degree (60 semester units) and two (2) years of experience in addition to what is required above may be substituted for two years (60 semester units) of the education requirement.
Application materials must be submitted by the end of the day on July 19, 2021.
If you require assistance, please call the Human Resources office at (661) 362-3427 or email: firstname.lastname@example.org