Posting Closing Date:
March 6, 2019
DISTINGUISHING FEATURES OF THE CLASS:
While attending to the provision of exceptional administrative, logistic, and record-keeping services for students, faculty, staff and alumni and ensuring compliance with federal, state, and other regulatory agencies, the Associate Director will execute the strategic vision for a state-of-the-art and forward-thinking Registrar’s function. The Associate will provide leadership, vision and mentorship to a committed staff and foster a culture of inclusion, equity, transparency, open communication, teamwork, student-centeredness, and service.
Supervision is exercised over professional and clerical staff. The incumbent works under the direct supervision of the Director of Registration.
NOTE: SUNY Erie is about to embark on an ERP transition from Ellucian Colleague to Workday Student, influencing all areas of student services and records management.
TYPICAL WORK ACTIVITIES:
- Provides day-to-day management of the Registrar Office; functions and assists with the staff management, focusing on high standards of student service and integrity of student records and academic excellence, and maintenance of the academic calendar.
- Collaborates with the Director on installation, optimization, and daily management of the college ERP.
- Interprets and applies academic policies and procedures.
- Provide accurate policy-related information and assistance to students and faculty.
- Manages archived records (paper and electronic) in accordance to college policy/procedures.
- Assists the Director in providing professional development and trainings for staff to ensure that the Registrar Office provides strong customer service.
- Under the guidance of the Director, evaluates and makes recommendations on college-wide policy and procedures regarding student enrollment status, workflows, and catalog management.
- Assists in developing room-scheduling processes in a complex higher education environment.
- Advises students on particular curriculum needs by term of entrance and course study; answer general and specific questions regarding the student’s schedule, academic, studio, and lab requirements remaining to graduate, and other enrollment management policies and procedures.
- Collaborates with institutional researchers to develop enrollment reports and statistics.
- Performs catalog management (Acalog).
- Creates and manages out-going communications to students regarding important enrollment requirements or milestones.
- Serves as the backup for the National Student Clearinghouse enrollment and reporting.
- Oversees all incoming and outgoing transcript transmission and documentation processes.
- Processes students for graduation and verifies credits to ensure financial aid compliance.
- Provides for the security and integrity of the student records system, and ensure compliance with federal and state regulations in regards to student academic records, in particular the Family Education Rights and Privacy Act (FERPA).
- Serves as the coordinator for student degree audits and transfer credit evaluations.
- Performs related tasks as assigned by the Director.
KNOWLEDGE, SKILLS AND ABILITIES:
The successful candidate will possess knowledge of best practices in the field, sophisticated technical skills, demonstrated aptitude for learning complex systems, effective management and leadership experience, and superior listening and communication skills. This person will demonstrate a vision for implementing systems and structures in support of effective data and records management, operational efficiencies, and streamlined processes. Strong customer service skills, an ability and authentic interest to partner with and serve multiple campus stakeholders, nimbleness in a changing environment, creative thinking, resourcefulness, and a proactive mindset are essential. The successful candidate will have experience working in a complex environment with a mix of campus-based, off-site and online programs. He/she will have demonstrated proficiency in the use of student information or other database systems, email programs, Microsoft Office products, document imaging systems and database design and querying. The preferred candidate will also have experience within the SUNY system and experience dealing with NYS and HESC financial aid programs.
Preference is given to candidates with a master’s degree (strongly preferred) or a bachelor’s degree with extensive Registrar Office experience.
Graduation from a regionally accredited, registered college or university with a Bachelor’s degree and five (5) years’ experience of responsible educational administration, including three (3) years of experience in records and registration at the collegiate level.
Official transcripts will be required for successful candidates within 30 days of hire.
Our mission to offer quality education includes exposing our students to a diverse range of cultures, experiences and expertise. At SUNY Erie Community College, we value diversity and encourage applicants from all backgrounds to apply.
Contact Human Resources at (716) 851-1840 with any questions.
Notice of Non-Discrimination
SUNY Erie Community College does not discriminate in admission, employment, or in the administration of any of its policies and programs on the basis of race, color, religion, national origin, age, sex, gender, gender expression, gender identity, pregnancy, disability, sexual orientation, familial status, military status, domestic violence victim status, predisposing genetic characteristics, veteran status, criminal conviction, or any other characteristics protected by law. This applies to all students, applicants or other members of the College community (including, but not limited to, vendors and visitors). Grievance procedures are available to interested persons by contacting the Civil Rights Compliance Officer listed below. Retaliation against a person who files a complaint, serves as a witness, or assists or participates in the investigation of a complaint in any manner is strictly prohibited.
The following individual has been designated to handle inquiries regarding the College’s non-discrimination policies:
Civil Rights Compliance Officer
Tracy Archie, Chief Diversity Officer
Office of Equity and Diversity
City Campus, Room 174, 121 Ellicott Street
Buffalo, NY 14203
For further information on notice of non-discrimination, please contact:
New York Office
United States Department of Education
Office for Civil Rights, 32 Old Slip 26th Floor,
New York, N.Y., 10005-25010;
Tel (646) 428-3800; Email: mailto:OCR.NewYork@ed.govOCR.NewYork@ed.gov.