Summary
Provides oversight and leadership to comprehensive Enrollment Services units including Admissions & Records (and its components, i.e., graduation, faculty services, student veteran services, registration, and evaluation), Financial Aid, and other programs and services such as international student programs.  The Dean of Enrollment Services coordinates and plans enrollment management initiatives and efforts with other areas of Student Services and instructional programs to ensure accomplishments of the College's strategic plans.
 
Distinguishing Career Features
The Dean for Enrollment Services is an academic administrator, directing and implementing the College's activities and staff of Enrollment Services. The incumbent plans, organizes, implements, and administers the Enrollment Services departments through subordinate managers and supervisors in admissions and records, financial aid and other designated programs.  The Dean must convey to students a welcoming and inclusive environment and at the same time, resolve complex and difficult issues.  The Dean ensures institutional compliance with Federal and California Codes and California Community College Chancellor's Office mandates and other applicable rules and regulations. 
 
Essential Duties and Responsibilities
Specific duties may vary among departments and jobs.  Incumbents typically perform a substantial portion or all of the following kinds of duties:
 

• Plans, organizes, and manages and evaluates the work of enrollment services directors and staff.  Establishes departmental standards and work plans, priorities, and assigns and reviews the work of staff to balance workload.
• Establishes standards for directors and staff, monitors, coaches, and evaluates the performance of directors and staff to departmental requirements and personal development targets.  Monitors the work of directors and staff and offers coaching for continuous performance improvement and development.  Recognizes performance outcomes and takes action to address deficiencies.
• Plans, organizes, directs and controls the Enrollment Services functions by planning, goal setting, coordinating, evaluating admissions and records, registration, awarding of degrees and certificates, student financial aid, and other programs and services.
• Directs, coordinates, and participates in planning enrollment management processes.
• Coordinates efforts with other areas of student services and instructional programs to suggest improvements.  Leads the Program Review process for programs under supervision and leads operational improvements based on assessment and data.
• Prepares, submits, and monitors the annual budget for all departments within Enrollment Services.  Researches, proposes, and monitors approved budgets.  Tracks expenditures for services, supplies, and equipment in accordance with established policies, procedures, and protocols.
• Conducts, engages team members, and ensures timely submission and evaluation of Program Review and Administrative Unit Outcomes (AUOs) and unit plans and strategies for continuous improvement.
• Consults with Information Technology and participates in the development and enhancement enrollment modules and features within the integrated data management systems.  Ensures integrity of databases and accuracy of accounts by developing access protocols and overseeing and conducting continuous testing.
• Directs and participates in the reporting of student information and related data to the California Community Colleges Chancellor's Office (CCCCO) and ensures compliance with federal reporting related to Title IV.  Investigates, troubleshoots, and resolves data issues to assure data integrity.
• Provides leadership and advocacy in complex and difficult financial aid and admissions and records, and international programs processing, student account, grade, attendance, enrollment, reinstatement, satisfactory academic progress, and disbursement issues.  Resolves student account and records issues.  Confers with students on their financial aid and/or student record files.
• Reviews and determines appeals for evaluations of a variety of items such as and not limited to, in-state eligibility, unit overload petitions, prerequisites, dismissal and re-admittance, fee appeals, grade grievances, records of students, and exceptions to registration related issues.
• Maintains up-to-date knowledge of the most recent legislation, State reporting requirements, Board Policies and Administrative Procedures, international student requirements and enterprise data management requirements.  Stays up-to-date with international student requirements.
• Performs other related duties as assigned that support the objective of the position.

Knowledge and Skills:
The position requires specialized and in-depth knowledge of regulations, policies, educational codes, and guidelines governing community college admissions and records, residency, enrollment, student fees, maintenance of student records, compliance related to international students, veterans' affairs, transcript evaluation, certificate of achievement completion, graduation, financial aid and Title IV, and attendance accounting.  Requires in-depth knowledge of major and course articulation and matriculation concepts as well as enrollment management concepts.  This position requires sufficient knowledge of regulatory requirements to monitor, and maintain proposed budgets of all funding sources as well as requires sufficient math skills to perform business math computations.  Requires written English language skills to prepare reports and professional correspondence.  Requires well-developed human relation skills to make presentations, explain procedures to others, build effective work teams, proactively resolve student problems, and portray a positive image of the College.
 
Abilities:
This position requires the ability to accomplish departmental objectives and perform assignments in the areas under supervision.  Requires the ability to establish work standards and review performance of staff.  Requires the ability to learn, interpret, and apply State Education Code, Government Code, Title 5, and other federal and state regulations as related to the responsibilities of the position.  Requires the ability to compile and evaluate data, prepare reports, charts and graphs from a variety of sources and formats.  Requires the willingness to meet change with innovation to promote and meet the college's mission. Requires the ability to organize, plan, develop, and write new programs, develop new concepts, analyze outcomes, and prepare clear and concise reports.  Requires the ability to guide and motivate others toward goal achievement and to direct and facilitate development of personal and team perspectives, and develop and deliver training programs.  Requires the ability to enter commands to extract data and reports from student information systems.  Requires the ability to develop and monitor budgets and maximize financial resources.  Requires understanding, sensitivity to and commitment to meeting the needs of the diverse academic, socioeconomic, cultural, disability and ethnic background of the student, community, and employee population.  Requires the ability to work cooperatively and productively with internal and external constituencies.

Education and Experience:
Possession of a Master's degree; and One year of formal training, internship, or leadership experience reasonably related to the administrator's administrative assignment.
Or, any combination of education and experience that is at least equivalent to the above. (candidates making an application on the basis of equivalency must submit an Application for Equivalency).
 
Licenses and Certificates:
May require a valid driver license.

This is a full time, 12 month per year position. The normal hours of work are between 5:00 a.m. and 5:00 p.m., Monday through Friday. Some evenings and weekends may be necessary to satisfy the needs of the position, planned events and programs related to this position. The effective date of employment will be arranged with the supervisor.

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910).
• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive.
• Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply.
• Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

ATTENTION: Before applying, please be sure to review the Coast Colleges District Board Policy
regarding Nepotism (BP 7310) to check if your application may be impacted. If you have any questions, please contact HR Recruitment at 714-438-4714 or 714-438-4716.

APPLICATION REQUIREMENTS: To be considered for this opportunity, you must submit a COMPLETE application packet. A complete application packet includes:
1. A complete Coast Community College District Online Employment Application.
2. A current resume - uploaded as a separate attachment - PDF is recommended.
3. A cover letter highlighting your qualifications for this position - uploaded as a
separate attachment - PDF is recommended.
4. Answers to all supplemental questions. Please provide clear, thorough responses as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not put "see resume", N/A, or leave blank).
5. Application for Equivalency, if applicable uploaded as a separate attachment - PDF is 
recommended. (located at www.cccd.edu/employment). 
Submission of all required application information and materials is the responsibility of the
applicant.

APPLICATION PROCEDURES:
Applications must be received no later than the posted closing date. There are NO EXCEPTIONS.

Electronic applications may be completed by visiting www.cccd.edu/employment. Once you have
completed an electronic application, you may apply to open positions within the Coast Community College District by submitting the application and all other required materials. Required materials differ for each open position and must be complete when submitted for a specific posting. Instructions for completing applications and applying to posted positions are available online or by calling Applicant Processing at (714) 438-4714 or (714) 438-4716.
Information for TDD users is available by calling (714) 438-4755.

All applications will be screened under a process of utmost confidentiality by a committee of
representatives from the college community. All application materials become the property of the Coast Community College District and will NOT be copied or returned. Any documents that you are unable to attach can be faxed to (714) 782-6065. Faxes must clearly indicate your name and the job to which you are applying.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "n/a" (not applicable). If you do not know an answer, please indicate so, but do not leave any space blank.

If you require accommodations in the Application or Examination Process, please notify Human
Resources by calling (714) 438-4714 or (714) 438-4716.

SELECTION PROCEDURES:
1. All online applications and required materials received by the deadline date will be screened to
determine which applicant(s) meet(s) the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an
interview.
2. Applicants who meet the required qualifications and who are also deemed to possess the highest degree of desirable qualifications will be invited to discuss their qualifications in an interview with the College/District. Therefore, it is highly recommended that applicants submit clear, detailed responses to all supplemental questions in order to demonstrate his/her qualifications as related to the position.
3. If any travel is required for an applicant to participate in-person during the interview process, this will be done so at the candidate's own expense.

The Coast Community College District is a multi-college district that includes Coastline Community College, Golden West College, and Orange Coast College. The three colleges offer programs in transfer, general education, occupational/technical education, community services and student support services. 

Coastline, Golden West and Orange Coast College enroll more than 60,000 students each year in more than 300 degree and certificate programs. Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to needs of a changing and increasingly diverse population.

Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status.