Manager, Student Services and Partnerships

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Manager, Student Services and Partnerships

Salary

$88,220.00 - $117,245.00 Annually

Location

Fountain Valley, CA

Job Type

Classified Management

Job Number

C-029-18

Division

Coastline Community College

Department

Instr/DL/Mil Prog

Opening Date

04/27/2018

Closing Date

5/25/2018 11:59 PM Pacific

Definition

Summary 
Plans, develops, and manages student services and partnerships to maintain and enhance military and related contract education programs and services.  Develops and implements action plans to reach new students and increase awareness of services, and maximize the number of students served.
 
Distinguishing Career Features 
The Manager, Student Services and Partnerships is a first-line management position that provides leadership and administrative responsibilities for a wide variety of ancillary and specialized student support services and activities for the military and business communities.  The Manager, Student Services and Partnerships provides oversight for the development of new programs and partnerships to maximize program and students' success, but also to offer continuous awareness about the programs and services for expansion and student growth.
 
Essential Duties and Responsibilities 
Specific duties may vary among departments and jobs.  Incumbents typically perform a substantial portion or all of the following kinds of duties: 

  • Develops supporting programs and strategies for enhancing student retention and expansion, exposure to additional services, and systems for contractor and student feedback and satisfaction. 
  • Collaborates with college articulation officers and military counselors to develop articulation agreements to provide military graduates with additional opportunities and choices in the pursuit of their higher education goals. 
  • Establishes and manages best practices, policies and accountabilities outlined in service contracts, Memorandums of Understanding (MOUs), and other partnership agreements; ensures compliance with college and outside organizations/agencies governing higher education. 
  • Oversee the development and implementation of partnership agreements with higher education institutions, government agencies, and the U.S. Military Services. 
  • Initiates and establishes systematic processes to engage faculty, department chairs, and academic deans in recommending development and delivery of new degree and certificate programs and practices to meet student and client needs. 
  • Collaborates with the college's student services administrators, counselors, and staff to develop, expand, integrate and focus support services to meet student and client needs related to contractual and program needs to increase student retention. 
  • Manages and evaluates the department's day-to-day operations to continually enhance the safety and security of student and government required records. 
  • Assists with and creates proposals for new business contracts, grants and other funding opportunities. 
  • Develops, recommends, and oversees approved budgets for assigned programs. 
  • Prepares statistical, analytical and project reports; provides and presents information regarding programs, student services, course assessment, and the military programs' academic and fiscal performance to a diverse audience, as needed. 
  • Oversees and provides direction for the design, development, implementation and delivery of support services that meet student and client needs, primarily for the military workforce community. 
  • Works with Division leadership to coordinate and implement comprehensive student outreach and communication plans for student recruitment, retention, persistence, and success. 
  • Organize and oversee student support services including, but not limited to: graduation, degree evaluation, advisement, transcript evaluations, etc. 
  • Establishes standards for staff, selects, trains, supervises, and evaluates the work of all home campus student support services staff in all assigned departments of oversight. 
  • Performs other duties as assigned that support the overall objective of the position.

Qualifications and Physical Demands

Knowledge and Skills:
The position requires professional specialization in in-house and targeted marketing, communications outreach, and social media access to existing and prospective student-customers. Requires knowledge of the principles and practices of research data and feedback driven strategies that contribute to the design and implementation of education programs that can be delivered to remote student audiences.  Requires knowledge of departmental and project budgeting techniques and financial management.  Requires knowledge of the principles and practices of reaching target audiences with proper integration of graphics design, copy writing, print and electronic media.  Requires working knowledge of college-level student services and matriculation processes including and not limited to needs assessment, enrollment, and student success strategies.  Requires well-developed knowledge of the principles of management and supervision, including performance measurement.  Requires sufficient math skills to perform business financial calculations and statistical analysis.  Requires skill at using computer applications for personal use and presentations along with software applications for spreadsheets, word processing, student and business data management, and presentation graphics.  Requires professional-level written and oral English language and advanced human relations skills to influence internal and external customers, make formal presentations, conduct training, and to manage the performance of others.
 
Abilities:
Requires the ability to carry out all the accountabilities of the position.  Requires the ability to develop and implement annual business plans, objectives, and program outcomes for the overall functional area and specific programs and promotions.  Requires the ability to set up methods for tracking progress toward meeting business plans and program outcomes.  Requires the ability to learn and apply the objectives and requirements of the military and selected contract education programs.  Requires the ability to develop and maintain productive relationships with college staff, representatives of the military, four-year universities, and oversight agencies.  Requires the ability to direct and prepare marketing-oriented communications and other materials.  Requires the ability demonstrate sound judgement and creativity in the application and interpretation of events, situations, rules, and regulations. Requires the ability to participate on advisories, committees and in special events. Requires the ability to write in a professional manner, proofread and edit accurately, and compile presentation-quality reports.  Requires the ability to train and provide work direction to others and to organize and manage multiple projects.  Requires the ability to travel and represent the college as needed in the performance of duties related to the area of responsibility. Requires the ability to work flexible hours as the job requires, including evenings and weekends.

Education and Experience:
The position requires a Bachelor's degree and at least two years of progressive responsible experience leading or supervising the work of others in an environment, preferably within an educational context and with knowledge of military environments. Or, any combination of education and experience that would meet the required qualifications.
 
Licenses and Certificates:
Requires a valid driver license.

Conditions of Employment

This is a contract, full-time, ancillary funded, 12-month per year, Classified Management position reporting to the Executive Dean of the Extended Learning Division. The normal hours of work will be 8:00 am to 5:00 pm, Monday through Friday. Flexible schedule and weekends might be necessary to address the needs of the job duties, programs and/or students. The effective date of employment will be arranged with the supervisor. The District reserves the right to extend, modify, or eliminate this position based upon available funds.

  • Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
  • The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910).
  • The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

PAY PHILOSOPHY: 
Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality.  In general, it is the policy of the District to place new employees at the first step of the salary grade.  All movement on the salary schedule will occur July 1 of each year for all classified employees.

Physical Abilities:
Requires the ability to function primarily indoors in an office environment engaged in work of primarily a sedentary nature.  Requires sufficient ambulatory ability to move about office and remote locations.  Requires auditory ability to carry on large audience, work team, and telephone conversations.  Requires near and far visual acuity to operate a motor vehicle, read printed material, computer screens, and observe physical layouts.  Requires manual and finger dexterity to write and operate computers and other office equipment.  Requires the ability to alternatively sit and stand for sustained periods of time to deliver presentations and walk through military educational environments. Ability to lift up to 25 pounds.

Working Conditions:
Work is performed indoors where minimal safety considerations exist.

Additional Information

ATTENTION: Before applying, please be sure to review the Coast Colleges District Board Policy regarding Nepotism (BP 7310) to check if your application may be impacted. If you have any questions, please contact HR Recruitment at 714-438-4714 or 714-438-4716.

APPLICATION REQUIREMENTS:  To be considered for this opportunity, you must submit a COMPLETE application packet. A complete application packet includes:

  1. A complete Coast Community College District Online Employment Application.
  2. A current resume (uploaded as a separate attachment - PDF recommended).
  3. A cover letter (uploaded as a separate attachment - PDF recommended).
  4. Answers to all supplemental questions (please provide clear and detailed responses as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put "see resume" or "N/A").
Submission of all required application information and materials is the responsibility of the applicant. 

APPLICATION PROCEDURES:
Applications must be received no later than the posted closing date. There are NO EXCEPTIONS. Electronic applications may be completed by visiting www.cccd.edu/employment. Once you have completed an electronic application, you may apply to open positions within the Coast Community College District by submitting the application and all other required materials. Required materials differ for each open position and must be complete when submitted for a specific posting. Instructions for completing applications and applying to posted positions are available online or by calling Applicant Processing at (714) 438-4714 or (714) 438-4716.

Information for TDD users is available by calling (714) 438-4755.
 
All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. All application materials become the property of the Coast Community College District and will NOT be copied or returned. Any documents that you are unable to attach can be faxed to (714) 782-6065. Faxes must clearly indicate your name and the job to which you are applying.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "n/a" (not applicable). If you do not know an answer, please indicate so, but do not leave any space blank.

Disability Accommodations:
If you require accommodations in the Application or Examination Process, please notify Human Resources by calling (714) 438-4714 or (714) 438-4716.

SELECTION PROCEDURES:
  1. All online applications and required materials received by the deadline date will be screened to determine which applicant(s) meet(s) the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview.
  2. Applicants who meet the required qualifications and who are also deemed to possess the highest degree of desirable qualifications will be invited to discuss their qualifications in an interview with the College/District. Therefore, it is required that applicants submit clear, detailed responses to all supplemental questions in order to demonstrate his/her qualifications as related to the position.
  3. If any travel is required for an applicant to participate in-person during the interview process, this will be done so at the candidate's own expense.
The Coast Community College District is a multi-college district that includes Coastline Community College, Golden West College, and Orange Coast College.  The three colleges offer programs in transfer, general education, occupational/technical education, community services and student support services.  Coastline, Golden West and Orange Coast Colleges enroll more than 60,000 students each year in more than 300 degree and certificate programs. 
Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States.  Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to needs of a changing and increasingly diverse population.
Coast Community College District is an Equal Opportunity Employer

The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.

Comprehensive Medical, Dental and Vision
We know that the health of our employees and their families is a priority. That's why we offer extensive health care benefits to benefits-eligible employees. We offer the District's PPO plan as well as two HMO's, United Health Care and Kaiser Permanente. We also provide District-paid dental and vision insurance. 

Benefits are available to regular permanent employees working 20 or more hours per week.  Benefits are not available to temporary or short term employees.

District-paid Life Insurance
The District provides Life and Accidental Death & Dismemberment insurance benefits, underwritten by ING. This District-paid benefit is equal to one time your annual salary and remains in effect until age 70.

District-paid Disability Benefits
Coast provides both short and long term disability benefits for eligible employees unable to work because of disability due to illness, injury, or maternity.

Voluntary Plans
A variety of voluntary plans are offered through the District to benefits-eligible employees such as Long Term Care, Hyatt Legal, and Section 125 compliant flexible spending accounts.

Enrich Your Profession
Professional Development Programs
The District offers a variety of Professional Development programs for faculty and classified staff that encompasses all types of facilitated learning opportunities, ranging from college degrees to formal coursework and conferences. We encourage lifelong learning that maintains and improves professional competencies, enhances career progression, and keeps our employees on the cutting edge of their profession.

Sabbatical Leaves
Faculty members are encouraged to pursue professional growth leading to the development of increased competence and the improvement of instruction and/or redirection in their current teaching discipline. The District's sabbatical leave program is designed to assist in this pursuit and is available on a semester basis after completing six consecutive years of service.

Academic Senate
The Academic Senate is the governing body at each of our colleges for making recommendations to administration and to our Board of Trustees with respect to academic and professional matters. The Senate consists of elected faculty and has the responsibility for matters related to curriculum and general academic policy.

Time to Refuel
Vacation
Classified, contract staff earn vacation days commensurate with years of service. Classified Management and Administrators earn 22 days vacation per year.

Sick Leave
All contract employees earn sick leave as outlined in the CA Education Code. Sick leave may be carried over from year-to-year and, upon retirement, unused sick leave may contribute to your PERS and STRS retiree benefit.

Holidays
The District observes 21 paid holidays per year.

Jury Duty, Bereavement, Military Leave
Coast grants contract employees called to jury duty a leave of absence, without loss of pay, for the entire length of required service. Other available leaves include bereavement from 3-5 days and military leaves of absence in accordance with applicable state laws.

Great Expectations
Pension Plans
The District participates in the California State Teachers Retirement System (CalSTRS) and the California Public Employees Retirement System (CalPERS) for contract employees. Non-contract employees participate in Public Agency Retirement Services (PARS) plan for the first 1,000 hours of their employment.
Additionally, it is the policy of the Coast Community College District that contract employees who retire from the District with ten or more years of service be afforded the same group insurance benefits until 70 years of age. A Medicare Supplement or GAP plan  is available to retirees and their spouses after age 70.

Annuities
The District maintains a program whereby qualified employees may request through Payroll to have a portion of his or her salary deposited under a tax sheltered annuity plan or an approved deferred compensation plan.

Schools First Federal Credit Union
The Schools First Federal Credit Union is a federally insured, full service, financial cooperative that is a not-for-profit organization. Earnings are used to benefit all members to provide a full range of financial services and offerings.

01
Highlight specific areas of your education and experience that have prepared you for the responsibilities outlined in the job description and qualify you as a excellent candidate for this position.
02
Describe your experience and skills related to the development, use and integration of innovative and technologically enhanced processes for department efficiency and quality of service to students, clients (internal and external).
03
Describe your professional experiences that highlight your project and program management capabilities and leadership abilities.
04
I understand that a COMPLETE application packet is required for consideration, which includes the following: 1. A complete Coast Community College District Online Employment Application. 2. A current resume (uploaded as a separate attachment - PDF recommended). 3. A cover letter (uploaded as a separate attachment - PDF recommended). 4. Answers to all supplemental questions (please provide clear and detailed responses as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put "see resume" or "N/A").
  • Yes
  • No

Required Question

Agency
Coast Community College District
Address
1370 Adams Avenue

Costa Mesa, California, 92626
Phone
714-438-4668
714-438-4714
Website
http://www.cccd.edu
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