Project Specialist (SC Case Manager – Basic Needs)
Short-Term
NBU
SUMMARY DESCRIPTION
Under the supervision of the department Director or Dean, and the day-to-day direction of the Program Coordinator, the Case Manager will assess, define, and promote early identification of students in need of basic needs resources. The Case Manager will assess, plan, implement, monitor, and evaluate the actions required to address barriers preventing academic, behavioral, attendance, and social-emotional success. The Case Manager will not serve in a clinical capacity (i.e., provide psychotherapy to students), but will perform case management duties, facilitate referral access and service utilization, and address any questions or concerns originating from student. The Case Manager will assist students who need resources to appropriate on- and off-campus programs.
DISTINGUISHING CHARACTERISTICS
The Basic Needs division at Saddleback College serves student populations that experience unique challenges accessing nuanced support. These students require specialized support navigating federal, state, county, and local eligibility criteria to access resources that are oftentimes beyond the capacity of traditional community college programs and personnel. Help-seeking behaviors amongst these student populations can be limited due to the sensitivity of their identities. The ever-changing nature of law and policy can lend itself to unclear eligibility criteria which can negatively impact these students. Thus, access to these resources and services, or lack thereof, often shape the experiences of students and impact their academic trajectory, motivation, sense of self-efficacy and hope. The Case Manager will be familiar with special student populations such as foster youth, undocumented/Dreamer, LGBTQ+, formally incarcerated, parenting student, Latinx, first generation Black or African American student populations to contribute to the overall aim of supporting the holistic well-being of students to foster their success.
Common student referrals to the Case Manager may include, but are not limited to:
- Students experiencing food/housing/clothing/hygiene insecurities.
- Students experiencing other personal and/or emotional challenges.
- Students experiencing a major life change (traumatic or otherwise) that may be affecting their academic achievement.
- Any referral submitted by faculty/staff for a student requiring non-mental health services.
REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Coordinate and provide case-management services that are safe, timely, effective, efficient, equitable, and client-centered to individual students.
Conduct non-clinical assessment and plan that includes, but is not limited to, facilitate steps, remove barriers, determine eligibility, and navigate through complicated organizational processes.
Learn about and establish connections with off-campus and on-campus resources and agencies that provide services to targeted student populations. Maintain and update a centralized repository of on-campus and off-campus resources and services.
Manage and evaluate crises by helping the student make informed decisions and act as their advocate regarding their status, housing, academic, health, well-being, and treatment options.
Facilitate multiple care-aspect (case coordination, information sharing, follow-up, monitoring).
Take the extra mile and interact with the student to keep track of their progress and to ensure satisfaction.
Maintain accurate and timely case records (forms, referrals, and follow-up).
Record and maintain data collection and assessment related to the development of case management plans, outcomes, and statistical reports.
Design and implement interventions that will help students meet academic and personal goals.
Participate in relevant community outreach and on-campus committees.
Provide in-service training to staff on related topics.
Help students achieve wellness, service utilization, and increase autonomy.
Adhere to professional standards as outlined by protocols, rules, and regulations.
QUALIFICATIONS
Knowledge of:
Excellent knowledge of case management principles.
Effective communication skills.
Excellent time management skills, problem solving, and ability to multi-task.
Familiarity with professional and technical emerging knowledge.
Operational characteristics, services, and activities of the functions, programs, and operations of the assigned project or program area.
Goals and objectives of the assigned project or program area.
Methods and techniques used in the performance of duties and responsibilities specific to the area of assignment.
Information and research resources available related to areas of assignment.
Work organization and office management principles and practices.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Interpersonal skills using tact, patience, and courtesy.
Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers.
English usage, grammar, spelling, punctuation, and vocabulary.
Oral and written communication skills.
South Orange County Community College District
District organization, operations, policies, and objectives.
Pertinent federal, state, and local laws, codes, and regulations.
Microsoft 365.
Ability to:
Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities.
Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.
Coordinate and participate in the management of assigned project, program, or program area functions and services.
Plan, organize, and administer assigned program activities.
Establish and maintain community relationships.
Understand the nature of partnerships and identify mutual interests.
Assess community needs to develop appropriate service partnerships for assigned programs.
Use technical concepts and project management tools and techniques to effectively coordinate a project or program area and solve complex problems in creative and effective ways.
Develop recommendations for problematic areas and implement and monitor changes.
Participate in the development and administration of policies and procedures.
Participate in the preparation and administration of assigned budgets.
Coordinate projects with multiple tasks and re-prioritize as needed.
Perform a full range of complex and responsible program support as well as difficult administrative duties involving the use of independent judgment and personal initiative.
Oversee and participate in the management of the administrative functions and operations of the assigned office.
Establish, review, and revise office work priorities.
Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Use sound judgment in recognizing scope of authority.
Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
Respond to requests and inquiries from students, staff, or the public; effectively present information in person or on the telephone to students, staff, or the public.
Provide specialized information and assistance to students, staff, and the general public.
Research, compile, assemble, analyze, and interpret data from diverse sources.
Prepare a variety of clear and concise administrative and financial reports.
Independently compose and prepare correspondence and memoranda.
Maintain complex and varied files and records.
Select, train, evaluate and provide work direction to assigned staff and student workers.
Plan, organize, coordinate, prioritize, perform, and delegate work.
Plan and organize work to meet schedules and changing deadlines.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Adapt to changing technologies and learn functionality of new equipment and systems.
Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Report to work on a regular and consistent basis, as scheduled, to assigned job.
Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior.
Attend and participate in trainings, meetings, workshops, and conferences; attend and participate in diversity, equity, and inclusion trainings and events; maintain compliance with online coursework and other mandatory trainings and certifications as directed by supervisor.
EDUCATION AND EXPERIENCE GUIDELINES
Education: The candidate will possess a minimum of a Bachelor’s Degree from an accredited college or university, in an associated program, which may include health care, social work, psychology, sociology or a related field.
Experience: At least two (2) years of experience working in human services, social work, or a related field.
Preferred Qualification: Bachelor’s in Social Work (BSW), Bilingual (Spanish language preferred)
License or Certificate: A valid California driver’s license and proof of insurability may be required for some positions to drive a District or personal vehicle to attend meetings or pick up/deliver documents or other materials.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to ensure health and comfort.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.
